30-day money back guarantee

How Constant Contact's 30-day guarantee works

If you aren't satisfied with Constant Contact within the first 30 days after your first payment, you can get a refund. We'll cancel the product immediately upon your refund request.

• Qualifying for a refund
• Getting money back

Qualifying for a refund

You can request a refund when you cancel within 30 days after your first payment. To qualify for a refund, you must have:

• Uploaded contacts
• Sent an email
• Abided by the Terms of Service and Acceptable Use Policy
• Not suspended or paused your account

The money back guarantee is for your base Email Marketing plan subscription only (Lite/Standard/Premium). Any additional add-ons, services, fees, etc. are not refundable.

Constant Contact cannot refund anything paid more than 30 days ago.

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Getting money back

In order to get your refund, you need to call our Billing Team and ask your Billing Support Specialist for it when you cancel your account. Canceling your account online will not automatically process a refund.

Please note: Our money back guarantee is subject to change at any time.

Questions?