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US sales tax and exemptions

Article: 000005373

Updated: February 28, 2025

Submit the documents required for sales tax exemption

Important: Any references to taxes are for informational purposes only and should not be considered tax advice. Please contact your tax advisor for additional assistance.

Constant Contact is required to collect and remit sales tax (or general excise tax in Hawaii) in several states in the United States. Many organizations that qualify as religious, scientific, charitable, or educational organizations under Section 501(c) of the Internal Revenue Code may be exempt from state and local sales tax. If your state has exempted your entity from sales tax, please submit the appropriate state exemption certificate to Constant Contact so we don't charge you sales tax (or general excise tax (GET) in Hawaii).

If your business or organization is located outside the United States, you may be charged applicable VAT or GST. For all other tax-related questions, including international tax, please read this article.

Documentation requirements
Submit documentation online
Submit documentation via fax or email
Follow-up questions

Documentation requirements

We determine your local taxing jurisdiction based on the billing address that you list in the "My Account" section of your Constant Contact account. Delaware, Montana, New Hampshire, and Oregon are the four states that currently do not have sales tax. If your billing address is in any other state, you may be charged sales tax. If your organization is exempt from sales tax in your state, you will need to submit an appropriate sales tax exemption certificate for your state as instructed below.

Constant Contact is currently registered to charge applicable sales tax in the following 37 states. Sales tax is charged based on current rules in states and local jurisdictions, which are subject to change without advance notification. You will be charged if the product you purchase is currently taxable in your location. To be marked exempt from sales tax, you will need to provide an appropriate state sales tax exemption certificate. See schedule below for generally accepted exemption certificates by state. For questions regarding obtaining exemption certificates, please contact your tax advisor or appropriate state tax office.

Important: If you have a 501(c) designation from the IRS, that makes you exempt from Income tax, but does not make you exempt from state sales tax. If you do not have a sales tax exempt status from your state, then you should pay applicable sales tax. Please check with your tax advisor or state department of revenue, if you need information on how to apply for sales tax exemption.

State	State tax	Local tax	SST certificate accepted	Acceptable sales tax exemption certificates (Issuing authority)	Acceptable forms
Arizona	Yes	Yes	No		Arizona Form 5000 Transaction Privilege Tax Exemption Certificate Arizona Form 5000A Arizona Resale Certificate
Colorado	Yes	Yes	No	Exemption Certificate (Colorado Dept. of Revenue)
Connecticut	Yes	No	No		CERT-119 Purchase of Tangible Personal Property and Services by Qualifying Exempt Organizations
District of Columbia	Yes	No	No	Certificate of Exemption (DC Office of Tax and Revenue)
Florida	Yes	No	No	Consumer's Certificate of Exemption (FL Dept. of Revenue)
Georgia	Yes	No	Yes		Form ST-5 Purchases of Tangible Personal Property and Services by Qualifying Exempt Organizations
Hawaii	Yes	No	No	Exemption Certificate (Hawaii Dept. of Taxation) Re-sale Certificate (Hawaii Dept. of Taxation)	Exemption or Resale Certificate issued by Hawaii Dept of Taxation
Idaho	Yes	No	No		Form ST-101 Sales Tax Resale or Exemption Certificate
Illinois	Yes	No	No	Sales Tax Exemption Certificate (Illinois Dept. of Revenue) Exemption number required on certificate
Iowa	Yes	No	Yes		31-014 Iowa Sales/Use/Excise Tax Exemption Certificate
Kansas	Yes	No	Yes	Sales and Use Tax Exemption Certificate (Kansas Dept. of Revenue) Exemption number required on certificate
Kentucky	Yes	No	Yes		Form 51A126 Purchase Exemption Certificate
Louisiana	Yes	No	No	Non-profits are not generally exempt
Maine	Yes	No	No	Exemption Certificate (Maine Revenue Services)
Massachusetts	Yes	No	No		ST-2 and ST-5 Sales Tax Exemption Purchaser Certificate Must submit both ST-2 and ST-5
Michigan	Yes	No	Yes		3372 Michigan Sales and Use Tax Certificate of Exemption
Minnesota	Yes	No	Yes	Exemption Certificate (Minnesota Dept. of Revenue)
Mississippi	Yes	No	No		Form 72-15-09 Affidavit for Church Utility Exemption Form 72-621-13 Affidavit of a School or Affiliated Organization No general forms
Nebraska	Yes	No	Yes		Form 13 Nebraska Resale or Exempt Sale Certificate for Sales Tax Exemption
New Jersey	Yes	No	Yes	Exemption Certificate (New Jersey Division of Taxation)	ST-4 Exempt Use Certificate Registration number required on form
New Mexico	Yes	No	No	Non Taxable Transaction Certificate (New Mexico Taxation and Revenue Dept.)
New York	Yes	No	No		ST-119.1 Application for an Exempt Organization Certificate State and Local Sales and Use Tax
North Carolina	Yes	No	Yes		E-595E Streamlined Sales and Use Tax Agreement Certificate of Exemption
Ohio	Yes	No	Yes		STEC B Sales and Use Tax Blanket Exemption Certificate STEC U Sales and Use Tax Unit Exemption Certificate
Pennsylvania	Yes	No	No	Exemption Certificate (Pennsylvania Dept. of Revenue)	REV-1715 Exempt Organization Declaration of Sales Tax Exemption Exemption number required on form
Rhode Island	Yes	No	Yes	Exemption Certificate (Rhode Island Dept. of Revenue)
South Carolina	Yes	No	No	Exemption Certificate (South Carolina Dept. of Revenue)
South Dakota	Yes	No	Yes		Form 2040 Streamlined Sales and Use Tax Certificate of Exemption
Tennessee	Yes	No	Yes	Exemption Certificate (Tennessee Dept. of Revenue)
Texas	Yes	No	No	Exemption Certificate (Texas Office of the Comptroller)
Utah	Yes	No	Yes		Form TC-721 Exemption Certificate (Sales, use, Tourism, and Motor Vehicle Rental Tax Sales tax license number required on form
Vermont	Yes	No	Yes		Form S-3 Purchases For Resale, By Exemption Organization, And By District Pay Permit
Virginia	Yes	No	No		Form ST-12 Sale and Use Tax Certificate of Exemption (Governmental Organizations) Form ST-13A Sale and Use Tax Certificate of Exemption (Churches)
Washington	Yes	No	Yes
West Virginia	Yes	No	Yes
Wisconsin	Yes	No	Yes		Form S-211 Wisconsin Sales and Use Tax Exemption Certificate Form S-211E Electronic Wisconsin Sales and Use Tax Exemption Certificate
Wyoming	Yes	No	Yes

Submit documentation online

To submit the required documents for sales tax exemption through your Constant Contact account:

Click the the three dots in the lower-left - or the profile icon if you have the left-hand menu collapsed- and select Account settings.
Click the Billing tab.
Scroll down to the Settings and offers for you section and click Are you a non-profit?
To upload the required documents, click Add files.
Select whether you’re uploading documents for tax exemption, non-profit status, or both.
Click Continue.
Click Browse for PDFs to choose the completed documents to upload.
Click Submit for review.

Once uploaded, it takes 24 to 48 hours to process your paperwork. You can check back on this page to review the approval status.

If Rejected, you’ll receive an email letting you know why and if any information is missing from the form(s).

Non-Profit Portal with Rejected Status

If Approved, the discount and nonprofit and/or tax-exempt status will automatically be applied to your account.

Non-Profit Portal with Approved Status

Submit documentation via fax or email

When faxing or emailing your documentation:

Include your Constant Contact username to ensure we apply the nonprofit status to the correct account.
When faxing, submit a Nonprofit/Tax Exemption Cover Letter with your documentation. Include the subject line: ATTN: Nonprofit Paperwork.
When emailing, please include a subject line that reads: ATTN: Nonprofit Paperwork.
It may take up to 2-4 business days to process your paperwork once it is received.
Having a nonprofit or 501(c) status does not automatically designate your organization as tax-exempt.
Once your nonprofit paperwork has been submitted, you do not need to submit it again to receive the discount. After the 2 to 4 business-day processing period, the discount and status are automatically applied to your account.

If you are in a state that does collect sales tax and are:

Seeking nonprofit status: You can send your Internal Revenue Service letter of 501(c) determination and Constant Contact username to Billing by:

Email: billingadjustment@constantcontact.com
Fax: 781-482-5971
Note: Use this cover letter.
USPS (Postal Mail):
Constant Contact, Inc.
Attention: Nonprofit Paperwork
1601 Trapelo Road
Waltham, MA 02451

Seeking nonprofit and tax exempt status: You can send both your Internal Revenue Service letter of 501(c) determination and tax exemption paperwork with your Constant Contact username to Billing Adjustment by:

Email: billingadjustment@constantcontact.com
Fax: 781-482-5971
Note: Use this cover letter.
USPS (Postal Mail):
Constant Contact, Inc.
Attention: Tax Exemption
1601 Trapelo Road
Waltham, MA 02451

Follow-up questions

If you have questions regarding the status of your sales tax exemption, please contact our Billing team.

Any links we provide from non-Constant Contact sites or information about non-Constant Contact products or services are provided as a courtesy and should not be construed as an endorsement by Constant Contact.

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