Frequently asked questions about our upcoming pricing changes

What you need to know about Constant Contact’s plans and pricing changes

With our upcoming updates to our plans and pricing, we’re here to help answer any questions you may have. 

• Plans and pricing information
• Contact tiers, upgrades, and downgrades
• Features

Plans and pricing information

Why are you making changes to the plans and pricing?

At Constant Contact, we strive to help you succeed by providing unparalleled customer support and industry-leading digital marketing tools. With the continued evolution of our technology and resources to drive greater efficiencies and success for our customers, our plans and pricing must evolve as well. We know that for any small business or nonprofit, every minute and every dollar counts. This is why our innovation is laser-focused on optimizing your results while saving you time, and making sure your emails continue to reach your contacts' inboxes with our best-in-class delivery rate. We’re also proud to be named one of the Top 50 Marketing and Digital Advertising products by G2, based on reviews and ratings from their users, and to receive Best Results and Most Implementable badges for Spring 2025.

Over the last year, we’ve made our platform easier to use and more robust with an AI-driven campaign creation process, more modern templates, enhanced social posting capabilities, simplified contact upload experience, advanced contact management features, and more! Stay in the know about what’s new in Constant Contact and learn more about our latest features and enhancements.
 

Does the pricing change apply only to my email plan? Or does it also apply to add-ons, such as SMS, Inbox Preview, or SEO?

The pricing change applies only to your email marketing plan. It does not apply to individual line items such as SMS, SEO, Inbox Preview, or any services such as Marketing Advisor or Marketing Manager. 
 

I have a prepayment plan. What does this mean for me?

Our prepayment program remains the same. However, please be advised that your current prepay balance may deplete faster due to the pricing updates. When the balance runs out, the plan will renew automatically at the new pricing unless you cancel it. If you would like to add funds to your prepay balance before the end of your current plan term, please contact our Billing team. 
 

I’m a nonprofit. Will I continue to keep my nonprofit discount?

Yes, your nonprofit discount will remain active on your account and will apply to your updated pricing.
 

I have a limited-time discount on my plan. Will my discount continue or will I lose it with the price change?

Your discount remains the same. Active discounts and promos applied to your account will remain in effect until the expiration date and will apply to the updated price. For example, if you have a 30% off three months promo applied to your account and you’ve used one month so far, you’ll continue to receive 30% off the updated price for the two remaining months.
 

Will exchange rates be affected?

Exchange rates will remain the same. For example, if your current invoice is 26GBP, it will become 26GBP plus any price change that applies to you.

 

Contact tiers, upgrades, and downgrades

What happens if I add more contacts?

We are not making any changes to how we bill. Your monthly bill is still based on a combination of your plan and the number of contacts in your account. If your number of contacts increases into a higher contact tier during the billing cycle, that will result in a higher monthly price reflected in your next invoice. You can check your current plan and pricing from the Billing tab within your account settings.
 

How can I see the price of my current contact tier?

You can see the price of your contact tier by going to the Billing tab within your account settings and clicking View statements to view your last invoice.  

On June 1, 2025, the revised pricing for all contact tiers will take effect. 
 

Can I upgrade, downgrade, or cancel my plan?

Yes, you can still choose to upgrade, downgrade, or cancel your plan at any time. You can upgrade or downgrade your plan by going to the Plans & Pricing page in your account. If you wish to make changes or updates to your account, please call our Support team at 1-855-229-5506.

 

Features

Will I gain features?

You’ll keep all the features you currently have access to with your plan, including our:

• AI Content Generator that can write email, landing page, social post, and SMS message content for you
• New email template picker with more modern, branded, and industry-specific templates to choose from, making sure your emails stand out in the inbox
• Enhanced social post editor that lets you upload short-form videos to share on your social media pages and better engage your followers
• Simplified contact upload experience with auto-correct to reduce import errors and improve deliverability
• Audience growth center that gives you the tools and guidance to expand and nurture your contact list
  
  

If you choose to switch to our new Standard or Premium plan, please be aware there may be differences in which features are included in your new plan compared to your current plan.

Where can I find the AI Content Generator tool?

You can access the AI Content Generator by clicking the Write with AI button while editing your email, landing page, social post, or SMS message.



 

How do I use AI to create my campaigns?

Enter a few keywords into the AI Content Generator and choose a tone to go along with your messaging. Then insert it into your campaign and customize as needed. Check out our article to learn more about using the AI Content Generator, and our blog on using AI-generated content as a small business marketer!
 

Questions?