Contact an Account Review and Delivery Specialist

The Account Review and Delivery department contact information and hours of operation

If you need to speak with an Account Review Specialist regarding your account or have concerns about the delivery of your emails, we're here to help.

Your account may be flagged for review due to high spam, bounces, prohibited content, direct abuse complaints, list import violations, or a violation of our terms and conditions. On average, these calls should take no longer than 15 minutes. Make sure to have the username and contact information on the account handy.

Please note: If your account is flagged for review, you'll be blocked from sending emails until the Account Owner can connect with an Account Review Specialist.

• Hours of operation
• Contact information
• Things to have handy

Hours of operation

Our Account Review and Delivery Specialist Team is open during these hours:
 

Contact information

You can get in touch with us at your convenience through the numbers listed below:
 

Things to have handy

Please have the following available when you call:

• Username
• Contact information on the account
• Collection methods for the various contact lists
• The age of the lists:
  • How long has it been since you first began collecting contacts?
  • How long has it been since you last interacted with these contacts?
• Emailing history:
  • Have you emailed these contacts before?
  • If so, were you able to track reports such as bounces and unsubscribes?
  • Were those contacts removed from this list?

Questions?