Unsubscribe an individual contact

Did you know? We're in the process of making improvements to the All contacts table and rolling it out to our customers. If your All contacts table looks different, view this article on manually unsubscribing a contact instead.

 

There are times when contacts will reach out directly to you and ask to be removed from your contact list instead of clicking the "unsubscribe" link in the footer of their email. Whenever this happens, you have the power to manually change a contact's status to unsubscribed:

1. From the contacts dashboard, click the Contacts tab.
2. Search for the contact you want to unsubscribe.
3. Next to the contact's name, click . . . > Unsubscribe email.
   
    
    
4. Click Unsubscribe to confirm the action.
   
   
    

Once contacts have unsubscribed, you can't send them email again unless they re-join your list through one of our sign-up tools.

 

Did you know? It's best practice to keep track of your unsubscribed contacts. If you've been keeping a list on your own or have a list of unsubscribed contacts from a previous email marketing provider, you can import them directly into Constant Contact. This way, you don't accidentally send unwanted mail to them, and you stay compliant with the CAN-SPAM Act.

Related Answers

• View and manage contacts on an individual contact list
• Search for an individual contact or group of contacts
• Label an individual contact as having given implied or express permission
• Install a contact sign-up form on a website
• Add the SMS marketing add-on to your Constant Contact email plan