Transferring Constant Contact account ownership

Transfer or update the Account Owner of your Constant Contact account

Keeping your Account Owner information up-to-date helps keep your account safe. If the person who owns your Constant Contact account is planning to leave the organization, it's a good idea to transfer the account ownership to a new party before the old owner has left for good.

To change who the Account Owner is, review and update the following information:

• Update the profile details
• Update the user email
• Change the password
• Change the security question
• Update the multi-factor authentication factor
• Review the billing information

Important: If the current Account Owner has already left your organization and you're having trouble accessing the account or changing the ownership, please contact our Customer Support for assistance.

Update the profile details

Updating the profile details changes the name that appears in the upper right-hand corner of your account. There can be a slight delay between when you make this change and when you see the new name displayed.

1. Log in as the Account Owner, click the icon in the lower-left - or the three dots if you have the left-hand menu expanded - and select Account settings.
2. In the Profile details section, click Edit.
   
   
    
3. Update your:

• Name
• Phone number
• Country
• State/province

4. Click Save.
   
   
    

Update the user email

Save time: You can't verify a new email address when you update the user email information, so be sure to verify your email before you get started.

You need the current account password to change the user email.

1. Log in as the Account Owner, click the icon in the lower-left - or the three dots if you have the left-hand menu expanded - and select Account settings.
   
   
    
2. In the User name and User email section, click Edit.
   
   
    
3. If prompted, enter your current Constant Contact login credentials and click Sign In.
   
   
    
4. Select the new Account Owner's verified email address from the User email drop-down.

   Tip: If the account User name is a personal name and not the name of your organization, it's a good time to change that too. If the new Account Owner is already an Account Manager or Campaign Creator in the account and wants to use the same username, they'll need to first update the username for their individual user role before updating the account username.

5. Click Save.
   
   
    

Once your user email is changed, you can delete the outdated verified email address on the Account emails tab.

Did you know? If your account is set up for multiple users, it's probably also a good time to review them to change or deactivate users.

Change the password

Changing the existing password is super important for preventing access to your account by unwanted parties.

• Follow these steps to change the account password. You need the current password to create a new password.
• Follow these steps to reset a forgotten password if you have access to the account user email and can receive the reset email.

Change the security question

The security question adds an extra layer of security to your login beyond your password.

1. Log in as the Account Owner, click the icon in the lower-left - or the three dots if you have the left-hand menu expanded - and select Account settings.
   
   
    
2. In the Security question section, click Edit.
   
   
    
3. Select a security question from the drop-down.
4. Enter the answer to the question.
5. Click Submit.
   
   
    

If it's not already enabled, consider enabling multi-factor authentication for your account too! It adds an extra layer of security and helps prevent security breaches from phishing attacks involving stolen or weak login credentials.

Update the multi-factor authentication factor

Constant Contact is in the process of requiring Multi-factor authentication (MFA) for all accounts. If MFA has already been set up for the account, you can reset the secondary factors through your account settings. Once reset, you'll be logged out of the account and the new owner will be able to select a new MFA factor on the next login.

1. Log in as the Account Owner, click the icon in the lower-left - or the three dots if you have the left-hand menu expanded - and select Account settings.
   
   
    
2. Scroll down to the Multi-factor authentication section and click Reset.
    
   
    
3. If prompted, enter your Constant Contact username and password, then click Sign in.
   
   
    
4. Click Continue to reset your MFA factors and be logged out of the account.
   
   

When you log back in, you’ll be prompted to set up your new secondary factors.

 

Review the billing information

If the account is being paid for through a personal credit card or PayPal account that will no longer be valid for the new account owner, it needs to be changed to prevent unwanted charges or disruptions in service:

• Change your payment method.
• View your billing activity.
• Review the payment options for your account.

Questions?